FAQ – LifeWave APAC Summit

Frequently asked questions

Who can purchase merchandise?

The merchandise is available for purchase to eligible LifeWave APAC Light Summit 2026 attendees who can collect their order in person at the designated event merchandise booth.

Where can I place an order?

Orders must be placed through the official LifeWave APAC Summit merchandise store at https://shop.lwapac.com. Orders cannot be placed by cash or card at the collection booth or event space unless otherwise announced.

When is my merchandise reserved?

Adding an item to the cart does not reserve it. Merchandise is secured only after payment is successfully completed, and an order confirmation is issued.

Will I receive an order confirmation?

Yes. After successful payment, Shopify sends an order-confirmation email to the email address entered at checkout. Please check ensure that your email address is correct and review your Spam or Junk folder if needed.

What should I do if I do not receive the confirmation email?

Check Spam, Junk and email quarantine first. If the email still cannot be found, contact Customer Service using the same email address entered at checkout and provide the purchaser’s name and order number.

Can I purchase from outside Malaysia? What currency will
I be charged in?

Yes. All prices are shown in MYR (Malaysian Ringgit). Your card issuer will automatically convert the payment amount to your local currency at the applicable exchange rate when the transaction is processed.

How do I receive my order?

All orders must be collected in person at the LifeWave APAC Light Summit 2026 Merchandise Collection Booth at Sunnway Pyramid Convention Centre on November 3, 2026. Office collection, shipping and home delivery are not available.

Where and when can I collect my order?

Collection is available at the LifeWave APAC Light Summit 2026 Merchandise Collection Booth, Sunway Pyramid Convention Centre, on 3 November 2026 from 9:00 AM to 4:00 PM.

Can I collect my order before the event?

No. Orders can only be collected during the stated event collection date and hours.

What do I need to bring for collection?

Please have the following ready:

Order-confirmation email
Shopify order number
Merchandise pickup QR code

How will the pickup QR code be used?

When collecting your order at the collection booth during the event, you will need to present the QR code on your phone or a printed order confirmation with the QR code. The event team will scan the QR code to locate and verify the corresponding order. Please keep the order number available as a backup if the QR code cannot be scanned.

Should I share my pickup QR code?

No. The pickup QR code and order number are linked to your order. Share them only with a person whom you authorize to collect the complete order on your behalf.

Can someone else collect my order on my behalf?

Yes. The authorized collector must present:

The purchaser’s order number
A copy or screenshot of the order confirmation
The pickup QR code

Can I collect only part of my order?

Orders should be collected in full. Partial collection is not available unless specifically authorized by the event merchandise team.

What happens if I cannot collect my order during the event?

Orders must be collected during the event. Collection after the event is not permitted.

Will a paper bag be provided?

No. Paper bags will not be provided. Please bring your own reusable bag when collecting your merchandise. Thank you for supporting our sustainability
efforts.

Can I modify my order after payment?

No. Confirmed orders cannot be edited. All sales and purchases are considered final, non-refundable, and non-exchangeable. Please check the product, color, variant, quantity and pickup details carefully before completing payment.

Can I cancel my order?

Orders are final after confirmation and cannot be cancelled, except where required by applicable law or expressly permitted under the approved event-store policy.

Can I add another item to an existing order?

No. Items cannot be added to a confirmed order. You will need to place a separate order, subject to stock availability.

Can separate orders be combined?

No. Separate orders keep their own order numbers and pickup records. Please present the confirmation details or QR code for every order during collection.

What happens if an item sells out?

Merchandise is available while stocks last. Once an item or variant is sold out, it cannot be ordered. Stocks are limited and is on a first-come, first serve basis.

Can I change my water-bottle color or Blind Box option during collection?

No. Items will be issued according to the variant selected and confirmed in your order.

Water Bottles: Color changes are not permitted during collection. In the event of a verified defect, a replacement will be provided in the same color whenever possible. If the original color is no longer available, an alternative color may be offered.
Blind Boxes: Blind Boxes cannot be exchanged based on character preference or change of mind. For defective Blind Box items, replacements will be provided on a like-for-like basis. If the original Blind Box product is unavailable, a replacement will be issued at our discretion.

Is there a purchase limit?

Purchase quantities are subject to available stock and any limits displayed on the product page or at checkout.

Will the product image always look exactly the same as the actual item?

Product images are for reference. Minor differences in color or appearance may occur because of lighting, screen settings or production variation, provided the item remains consistent with its description.

Are Blind Box designs randomly selected?

Yes. Individual Blind Boxes contain randomly selected collectibles.

Does purchasing several individual Blind Boxes guarantee different designs?

No. Duplicate designs may be received when purchasing multiple individual Blind Boxes.

Does a Set of 6 guarantee six different designs?

Yes. A set of six contains six different designs with no duplicates.

Can I exchange or refund a Blind Box because I do not like the design received?

No. Blind Boxes cannot be exchanged or refunded based on the randomly selected design received. This does not affect any applicable rights relating to a manufacturing defect, missing part, or item not supplied as described.

What should I do if an item is damaged, defective, missing or incorrect?

Inspect all merchandise before leaving the collection counter. If an item is damaged, defective, incomplete or different from the confirmed order, notify the event team immediately and retain the item, packaging and order confirmation for assessment.

Can I receive a replacement during the event?

An eligible defective, damaged, missing or incorrectly supplied item may be replaced, subject to assessment and stock availability. If the same item is unavailable, the event team will advise on the available resolution in accordance with the approved policy and applicable law.

What if I discover an issue after leaving the booth?

Customers are strongly encouraged to report visible issues during collection. Requests submitted after the event will be assessed under the approved policy and applicable law.

Can I exchange an item because I changed my mind or selected the wrong option?

Change-of-mind exchanges and refunds are not available, except where required by applicable law. Please confirm the product, color, option, and quantity before payment.

Are opened Blind Boxes eligible for exchange?

Opened Blind Boxes are not eligible for exchange because of the character or design received. If the item is torn, has missing parts, has a manufacturing defect or is otherwise not supplied as described, report the issue for assessment.

Who should I contact for assistance?

LifeWave Malaysia & Singapore Customer Service